Our 60 Day Guarantee
We guarantee you will be 100% satisfied. Our dedicated staff of pet lovers and aquatic hobbyists are here for your every need. We back all of our products. If you are not happy with any product purchased from Petsolutions, simply return it for a replacement or refund within 60 days. Also, check out information regarding our 14-Day Guarantee on live orders.
Need to return an item to us? Please call customer service at (800) 737-3868 for a return authorization number. Your customer service representative will ask you to place this number on the outside of your return carton to speed up the processing of your return and any credits you may have. Shipping fees are not refundable, unless, of course you are returning defective merchandise or merchandise we shipped in error. Please call us at 800-737-3868 for assistance in shipping back these returns.
All returned merchandise must be packed to avoid damaging in transit and needs to include all original packaging and paperwork in order to receive a refund, credit or replacement item.
Your return will be received and inspected by our fulfillment center within 3 business days of receiving your return. After that has occurred, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment . Please note, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your card.
Please keep all owner's manuals and warranties you receive with your merchandise. In the unlikely event an item becomes defective, refer to the warranty information you received for proper handling procedures.