Who We Are
PetSolutions first started online in 1996 and was built on the same strong principles of value and customer service that we have believed in since beginning in the pet industry back in 1950. Our family-founded business is based in Beavercreek, Ohio, where we operate from our 100,000+ square foot distribution center and office areas. We are large enough to provide incredibly fast shipping and great prices, yet we are small enough to give a very personal touch to your shopping experience.
We specialize in aquatics, dog & cat, bird, pond & wild bird, reptile and small animal supplies. We also offer a wide selection of live pets in aquatics & reptiles. With our two catalogs including aquatics & birds, along with 15,000 items in stock, we are sure to have the supplies to fulfill your pets’ needs.
Our management team is comprised of dedicated industry specialists that share more than 250 years of experience between them. Our purchasing department searches across both the industry and the world for the best new and innovative products for your pets, as well as getting the best possible pricing for you.
Customer Service Team
Our dedicated staff of pet lovers and aquatic hobbyists are available to answer your questions and ensure you have the knowledge and products you need for proper care of your pets. For help with product questions, or questions concerning an order or a return, please call us at 1-800-737-3868 to speak to a customer service representative.
Our Customer Service hours are Monday to Friday 8:00 AM to 9:00 PM EST, Saturday 9:00 AM to 6:00 PM EST, and Sunday 12:00 PM to 5:00 PM EST. We are open 8:00 AM to 2:00 PM on Christmas Eve. We are closed on Easter, Thanksgiving, and Christmas Day.
Since we have thousands of products on hand and experienced staff in place, we can ensure that your order is pulled, expertly packed and shipped in the shortest possible time so that you receive your order in perfect condition and when you need it.
Aquatic Specialists & Live Pet Team
Our Aquatic Specialists and Live Pet Team maintain our 20,000 gallon freshwater system that is comprised of over 700 aquariums. Our 5,000 square foot Aquatic Facility also houses a diverse assortment of live plants, pond fish, and select reptiles.
PetSolutions Brand Products
We have developed a line of PetSolutions Products with the customer’s needs in mind. Our goal is to provide the best products that you need on a regular basis at reasonable prices. Look for the PetSolutions name on fish food, aquarium salt, RO Units, bird maintenance supplies and pond foods and you’ll know that you have found a great value!