Live Item Shipping Information

Live Deliveries Free Shipping Sale Details

For a limited time, there will be a free shipping sale for all Live Deliveries orders $199 and over. Live rock is excluded from this free shipping sale due to weight.

If an order is placed that contains Saltwater Items (Saltwater Fish, Corals, Live Rock, and/or Invertebrates) with Freshwater Fish, Dry Goods, Frozen Foods, Reptiles, or Live Plants, the order will be split into separate orders and you will be charged separate shipping rates for each order.

Live Deliveries Shipping Details

If an order is placed that contains Saltwater Items (Saltwater Fish, Corals, Live Rock, and/or Invertebrates) with Freshwater Fish, Dry Goods, Frozen Foods, Reptiles, or Live Plants, the order will be split into separate orders and you will be charged separate shipping rates for each order.

$19.99 Shipping on freshwater fish and invertebrates $29.99 Shipping on saltwater fish, corals and invertebrates $14.99 Shipping on live plants $14.99 Shipping on pond plants $19.99 Shipping on reptiles and feeder insects Please see our detailed information below for information shipping live rock, and for information on upgraded shipping choices available for live orders including Saturday delivery, and Priority shipping for delivery in the morning.

Live Item Delivery Shipping Information

All orders for live items are shipped via FedEx and are only available for delivery within the 48 contiguous states. Standard delivery days are Tuesday through Friday, and we do offer Saturday delivery in limited areas. If Saturday delivery is available in your area, that option will appear during the online order checkout process and there will be an extra shipping charge listed beside the Saturday delivery option. If ordering over the phone, a member of our expert customer service staff can assist you in finding out if Saturday delivery is available in your area.

We recommend someone be available at the delivery address to bring the boxes indoors as soon as possible. Allowing the delivery to sit in heat or cold outdoors could be detrimental to the health of the live items. FedEx will leave the package if they deem the location is safe. Otherwise, they will return it to the hub and a second attempt wil be made. If an order is placed that contains items from more than one category such as dry goods, live fish, and frozen food, the order will be split into separate orders with the appropriate shipping charges for each order.

Live Item Standard Shipping and Delivery Days

* Plants, rock, or sand ordered on a Thursday before 11:30am Eastern can be delivered on Friday for an extra fee, and Saturday delivery is also available in some areas for orders placed before 11:30am Eastern Friday morning please see our shipping cost chart below for details. Live rock ordered after 11:30am Eastern on Thursday will not ship until the following Monday, it can not be shipped for next day Saturday delivery.

**Pond plants are shipped Tuesday through Thursday only. If pond plants are ordered anytime Thursday , they will not be shipped until Monday unless 2nd day air Saturday or Next Day Air shipping is chosen, and then only if ordered prior to 11:30am Eastern. Pond plants are shipped via FEDEX directly from our supplier.

Live Item Standard and Upgrade Shipping Charges

Buyer Responsibility for Live Reptiles

Some reptiles, amphibians, insects and arachnids may require special permits or may have restrictions on purchase and/or ownership where you live. Potential buyers of live animals should be aware of what federal, state and local laws apply to their area of residence before making a purchase. Buyer assumes all responsibility for obtaining necessary permits and following applicable laws relating to their area of residence. PetSolutions is not responsible for any violation of such rules and regulations on the part of the purchaser.

We are unable to ship reptiles, arachnids, bugs, or amphibians into the states of Georgia, Montana, or Utah without a veterinary inspection certificate. That is a law specific to your state, and we can make no exception. The inspection fee is $20, and inspections take place only on Thursday mornings. We will contact you about this inspection if you live in one of those states and place an order with us. You will receive a numbered veterinary inspection certificate with your animal if an inspection is done.

Substitutions / Delayed Shipping

Due to seasonal availability, daily health inspections and other considerations, animals are sometimes unavailable for shipment. If the situation arises, PetSolutions will ship the order if 70% of the dollar value of your order is available, canceling the out of stock items. We may also substitute the unavailable animal with a different size, or in the case of live plants, an equivalent plant may be substituted. A request for "No Substitutions," to "Ship Complete," or to have the order held for a future date of delivery may be requested when ordering. This may result in a shipping delay or order cancellation due to items being unavailable at the time of shipping. Placing an order to be delivered on a date in the future does not hold the items on the order, and items may be sold out before shipping can be completed. PetSolutions is unable to backorder any live items.

Cancellations

Should it be necessary to cancel a live order, please contact PetSolutions at 1-800-737-3868 or by e-mail at liveinfo@petsolutions.com. Please have your order number and billing address available when requesting a cancellation. Cancellation requests must be made before 11:30am Eastern Standard Time. Order cancellations made after this time may have already shipped, and customer will be responsible for accepting the order.

14-Day Security Blanket
	All of the live items we sell are guaranteed to be delivered alive and remain alive for 14 days from the date of delivery. We will either credit the original purchase price of the item back to the customer's PetSolutions account, or refund the amount back to the customer's original form of payment.