We Guarantee your 100% satisfaction. If you're not happy with any product purchased from Petsolutions, simply return it for replacement or refund within 60 days.
The Petsolutions 14-Day Security Blanket
Fish, plants, and invertebrates are guaranteed to arrive alive and stay alive. The 14-Day Security Blanket is our promise to you that only the best is shipped to your door.
Need to return an item to us? Please call Customer Service at (800)737-3868 for a Return Authorization Number. Your Customer Service Representative will ask you to place this number on the outside of your return carton to speed up the processing of your return and any credits you may have. Shipping fees are not refundable, unless, of course you are returning defective merchandise or merchandise we shipped in error. Please note that we can only refund shipping costs for UPS ground service or Parcel Post. Please do not ship merchandise back by other methods.
All returned merchandise must be packed to avoid damaging in transit and needs to include all original packaging and paperwork in order to receive a refund, credit or replacement item.
Please keep all owner's manuals and warranties you receive with your merchandise. In the unlikely event an item becomes defective, refer to the warranty information you received for proper handling procedures.
Questions? Please contact customer service Mon.-Fri. 8:00 AM to 9:00 PM, Saturday 10:00 AM - 6:00 PM, Sunday 12:00 PM to 5:00 PM EST. at 800-737-3868
